FAQ

The Roll-A-Bout Knee Walker is the ONLY knee walker brand with an off-center knee platform and handlebar. This patented design allows for greater mobility and stability while recovering from foot and ankle injury or surgery. The Roll-A-Bout Knee Walker is not a generic term for a knee walker, it is the original and most trusted knee walker brand by Doctors for over 25 years. The Roll-A-Bout Knee Walker is only available for purchase or rental through our website, www.therollabout.com.

The Roll-A-Bout Knee Walker offers a safe, reliable and comfortable mobility option while recovering. The Roll-A-Bout Knee Walker can accommodate patients from 4’10” to 6’10” with a max. weight capacity of 500 lbs. It is the only device on the market that can provide that height and weight range. It is also the only device that has a patented off centered knee platform and handle bar, allowing patients to remain in their normal posture while allowing the patient to take a normal stride without altering either aspect. And if that is not enough reasons, the device is doctor recommended with a long history of customer satisfaction, allowing our patients to regain their mobility and quality of life during recovery.

No, The Roll-A-Bout Knee Walker has the only patented off-centered platform design- no other knee walkers offer this design.

The Roll-A-Bout Knee Walker is the only Doctor recommended knee walker because of its patented off-centered knee platform and handlebar set up. This off-centered design places you in a normal standing posture with your weight evenly distributed. The design also allows you to take normal strides without having to worry about stepping into the front of the device. This more natural posture and stride equate to a safer and easier experience.

Don't be fooled by generic knee walkers found on other sites. They are not Roll-A-Bout Knee Walkers and are made with cheap parts, have weak frames and do not offer the same safety and reliability your doctor trusts from The Roll-A-Bout Knee Walker brand knee walkers. These generic Knee Walkers/Scooters all center their knee platform and handlebar, therefore, you have to alter your stride, taking a more angled stride which throws you out of alignment and can cause injury. They can cause you to lose your balance and tip over!

You can only purchase Doctor recommended Roll-A-Bout Knee Walkers on this website- https://www.therollabout.com/knee-walkers/

Choose your Roll-A-Bout Knee Walker model and we will ship your rental model right to your door. Keep your Roll-A-Bout Knee Walker for as long as you need and when you are ready to return, simply pack the device in the same box you received and drop it off for UPS return. That’s it!

You will be charged for the first four weeks at checkout. Your rental starts the day you receive your device. After the first four weeks, billing automatically switches to weekly payments. Return your Roll-A-Bout Knee Walker whenever you would like and you will no longer be charged for your rental. It's that simple.

Yes, you can rent or buy any of our Roll-A-Bout Knee Walker models.

You can order your Roll-A-Bout Knee Walker for immediate delivery or request we delay shipment so you receive when you need. We recommend having your Roll-A-Bout delivered one to two days before the date you intend to use your device.

In most cases, after surgery you will need to be off your foot. Therefore, we recommend receiving your device at least one or two days before your surgery date so that you have the device to use immediately after surgery. This way you don’t have to worry about struggling on crutches to get to the bathroom, kitchen, etc.

We ship our devices nationally to the lower 48 states with free round-trip shipping. Additional shipping charges apply for patients in Alaska or Hawaii.

• All orders received by 3pm ET can be shipped the same day. Most patients receive their device in 1-3 days. Pacific coast patients in 4-5 days.
• Expedited shipping is available for an additional fee.

We also offer local delivery to patients in the Greater Baltimore, MD area. Local delivery can be scheduled within 1-2 business days.

We accept Visa, MasterCard, Discover or American Express.

We also accept Flexible Spending Account or a Health Savings Account cards.

We do not work directly with insurance, however because The Roll-A-Bout Knee Walker is a specific brand knee walker and is the #1 doctor requested knee walker due to safety reasons, insurance companies may reimburse your Roll-A-Bout Knee Walker cost via an "Out of Network Gap Exception Coverage”. You may request for an “Out of Network Gap Exception Coverage” or “Gap Exception Coverage” from your insurance company.

For your convenience we provide reimbursement documentation for you to submit to your insurance company. The documentation is as follows:

• A Letter of Medical Necessity for your doctor to complete
• Your purchase or rental receipt with insurance billing codes

Both documents will have the device insurance billing code your insurance company needs for processing your reimbursement.

Yes, we accept Flexible Savings Account cards and Health Savings Account cards. Simply use these forms of payments at check out.

No, we do not require a security deposit to rent any of our devices.

Leads to deteriorating body strength due to decreased mobility. Can increase potential for pressure ulcers and blood clots due to long term seated position.

Often leads to wrist, arm, shoulder, hip and back pain. Lack of upper body strength can cause ineffectiveness. Unstable and a potential for further injury.

Yes, we do carry Roll-A-Bout Knee Walker parts and would be happy to help get your device back up and running. If you do not know the name of the part you can always take a picture and email it to us so we can make sure we provide you with the correct part.